Refunds/Returns
Are exchanges available for international orders?
We currently do not offer direct exchanges on international orders. Please return the original item and place a new order.
Are there any items that cannot be returned?
Certain items like opened cosmetics, perishable goods, and custom-made products are not eligible for return due to hygiene and safety reasons.
Do I pay for returns?
Customers are responsible for the return shipping costs unless the return is due to a fault on our part.
How do I exchange an item for a different size or color?
To exchange an item, please initiate a return for the original item and place a new order for the desired size or color.
How do I initiate a return?
To initiate a return, log in to your account, select the order you wish to return, and follow the instructions provided for the return process.
What is the return policy for Fama Beauty?
We accept returns within 30 days of purchase, provided the items are unused, in their original packaging, and in sellable condition.
Will I be refunded the shipping cost for returning an item?
Shipping costs are only refunded if the return is due to an error on our part, such as a defective or incorrect item.
Others
Are the Terms and Conditions different for international customers?
While the core terms remain the same, certain provisions may vary based on local laws and regulations applicable to international customers.
How do I file a complaint?
To file a complaint, please contact our customer service via email or phone with details of your complaint, and we will address it as promptly as possible.
What is the process for handling complaints?
We take all complaints seriously. Upon receiving a complaint, it will be reviewed by our customer service team, and we will work to resolve the issue to your satisfaction as quickly as possible.
Where can I find the Terms and Conditions for Fama Beauty?
The Terms and Conditions can be found at the bottom of our website or by clicking [here]. They outline our policies, terms of service, and legal agreements.
My Account
Can I create an account using social media logins?
Yes, you can conveniently sign up using your existing social media accounts like Facebook or Google for a faster registration process.
How can I update my shipping address?
Log into your account and go to your address book to update or add new shipping addresses.
How do I change my email preferences?
To change your email preferences, log in to your account and adjust your email notification settings under account settings.
How do I change my password?
To change your password, log in to your account, navigate to account settings, and select the option to change your password.
How do I open an account?
To open an account, click on the 'Sign Up' button on our website and fill in the required fields with your personal information. It's a quick and easy process.
What information do I need to provide to create an account?
You'll need to provide basic information such as your name, email address, and a password. You may also be asked to provide a phone number for order verification.
What should I do if I forget my password?
If you forget your password, click on 'Forgot Password' on the sign-in page and follow the instructions to reset it via your registered email.
Payments
Can I pay using multiple payment methods?
Currently, we only accept one payment method per order.
Do you accept international credit cards?
Yes, we accept international credit cards. However, please ensure that your card is enabled for international transactions.
How do I save a new card to my account?
You can save a new card during the checkout process by selecting the option to save your card details for future purchases.
How secure are online payments at Fama Beauty?
We use advanced encryption and security protocols to ensure that your transactions are safe and secure.
What payment methods can I use?
We accept various payment methods including credit/debit cards, PayPal, and other local payment methods, depending on your region.
What should I do if my payment is declined?
Check if your card details are correct and ensure you have sufficient funds. If the issue continues, contact your bank or use an alternative payment method.
What should I do if my saved card is not working?
Ensure your card details are up-to-date and correct. If the problem persists, contact your bank or try using a different payment method.
Shopping With Fama Beauty
Can I save items for later purchase?
Yes, you can add items to your wishlist or favorites for future purchases.
How long will items stay in my shopping bag?
Items will remain in your shopping bag for up to 48 hours. However, adding items to your bag does not reserve or hold them.
What should I do if I encounter an error during ordering?
If you experience any issues, please refresh the page and try again or contact our customer service for assistance.
Who can I contact for assistance with my order?
For any assistance, you can contact our customer service team via email or phone, provided on our website.
Delivery
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email which you can use to track your order on our website or the carrier's website.
How long does delivery take?
Delivery times vary depending on your location and selected shipping method, typically ranging from 3 to 10 business days.
I received the wrong items, how do I report this?
If you receive incorrect items, please contact our customer service immediately for a resolution, including exchanges or returns.
My order hasn’t arrived, what should I do?
If your order hasn’t arrived within the expected timeframe, please check your tracking information and contact our customer service for further assistance.
What are the delivery charges?
Delivery charges vary based on your location and the size of your order. These will be calculated at checkout.
What if the tracking information shows no updates?
If there are no updates on your tracking information for more than 48 hours, please contact our customer service for assistance.
Shopping with Fama Beauty
How do I add items to my shopping bag?
Browse our products, choose the desired items, and click the 'Add to Bag' button. You can continue shopping or proceed to checkout.
Is there a limit to the quantity I can order?
Generally, there is no set limit. However, orders of a very high quantity may require additional verification for security reasons.
