Are the Terms and Conditions different for international customers?
While the core terms remain the same, certain provisions may vary based on local laws and regulations applicable to international customers.
Where can I find the Terms and Conditions for Fama Beauty?
The Terms and Conditions can be found at the bottom of our website or by clicking [here]. They outline our policies, terms of service, and legal agreements.
What is the process for handling complaints?
We take all complaints seriously. Upon receiving a complaint, it will be reviewed by our customer service team, and we will work to resolve the issue to your satisfaction as quickly as possible.
How do I file a complaint?
To file a complaint, please contact our customer service via email or phone with details of your complaint, and we will address it as promptly as possible.
Are exchanges available for international orders?
We currently do not offer direct exchanges on international orders. Please return the original item and place a new order.
How do I exchange an item for a different size or color?
To exchange an item, please initiate a return for the original item and place a new order for the desired size or color.
Are there any items that cannot be returned?
Certain items like opened cosmetics, perishable goods, and custom-made products are not eligible for return due to hygiene and safety reasons.
Will I be refunded the shipping cost for returning an item?
Shipping costs are only refunded if the return is due to an error on our part, such as a defective or incorrect item.
Do I pay for returns?
Customers are responsible for the return shipping costs unless the return is due to a fault on our part.
How do I initiate a return?
To initiate a return, log in to your account, select the order you wish to return, and follow the instructions provided for the return process.