What is the return policy for Fama Beauty?
We accept returns within 30 days of purchase, provided the items are unused, in their original packaging, and in sellable condition.
I received the wrong items, how do I report this?
If you receive incorrect items, please contact our customer service immediately for a resolution, including exchanges or returns.
My order hasn’t arrived, what should I do?
If your order hasn’t arrived within the expected timeframe, please check your tracking information and contact our customer service for further assistance.
What if the tracking information shows no updates?
If there are no updates on your tracking information for more than 48 hours, please contact our customer service for assistance.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email which you can use to track your order on our website or the carrier's website.
How long does delivery take?
Delivery times vary depending on your location and selected shipping method, typically ranging from 3 to 10 business days.
What are the delivery charges?
Delivery charges vary based on your location and the size of your order. These will be calculated at checkout.
How secure are online payments at Fama Beauty?
We use advanced encryption and security protocols to ensure that your transactions are safe and secure.
What should I do if my payment is declined?
Check if your card details are correct and ensure you have sufficient funds. If the issue continues, contact your bank or use an alternative payment method.
What should I do if my saved card is not working?
Ensure your card details are up-to-date and correct. If the problem persists, contact your bank or try using a different payment method.